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Frequently Asked Questions

Have questions about booking your ride with Yespo? We’ve put together answers to the most common questions our passengers ask. Whether you’re planning an airport transfer, a city ride, or a trip to one of New York’s attractions, this guide will help you understand how our service works.

Which airports do you serve?

Yespo provides transfers to and from JFK (John F. Kennedy International Airport), LaGuardia Airport (LGA), and Newark Liberty International Airport (EWR).

You can book your ride quickly and easily through our website. Simply select your pick-up and drop-off locations, date, and time, then confirm your booking online.At this time, we focus only on JFK.

Yes. Our drivers monitor your flight in real time to adjust for any delays or early arrivals, ensuring a smooth and timely pick-up.

Yes. You may cancel your booking free of charge up to 24 hours before your scheduled ride.

Don’t worry. Since we track flights, your driver will adjust accordingly. If there are extreme delays, we’ll stay in touch to reschedule if needed.

Yes. Child seats are available upon request. Please mention this when booking to ensure availability.

Your driver will be waiting at the designated meeting point, holding a sign with your name for easy recognition.

All Yespo rides are private transfers—you’ll never have to share your ride with strangers.

We accept major credit/debit cards and secure online payments when you book through our website.

Yes. In addition to airport transfers, we offer guided New York City tours covering top attractions like Times Square, Central Park, Statue of Liberty, and Brooklyn Bridge.

Absolutely. Yespo offers transfers to popular destinations beyond NYC such as Niagara Falls, Washington, D.C., Philadelphia, and the Hamptons.

Yes. All Yespo drivers are professionally licensed and our vehicles are fully insured for your safety.

Yes. We provide round-the-clock service, including early morning and late-night transfers, to match your travel schedule.

We recommend booking at least 24–48 hours in advance to guarantee availability, especially during peak travel seasons.

If you don’t see your question, feel free to contact us directly — we’ll be happy to help.

Still have questions?

If you don’t see your question listed here, feel free to contact us directly — our team will be happy to assist you.