Have questions about booking your ride with Yespo? We’ve put together answers to the most common questions our passengers ask. Whether you’re planning an airport transfer, a city ride, or a trip to one of New York’s attractions, this guide will help you understand how our service works.

Which airports do you serve?
Yespo provides transfers to and from JFK (John F. Kennedy International Airport), LaGuardia Airport (LGA), and Newark Liberty International Airport (EWR).
How do I book a ride with Yespo?
You can book your ride quickly and easily through our website. Simply select your pick-up and drop-off locations, date, and time, then confirm your booking online.At this time, we focus only on JFK.
Do you track my flight for delays or changes?
Yes. Our drivers monitor your flight in real time to adjust for any delays or early arrivals, ensuring a smooth and timely pick-up.
Can I cancel my booking?
Yes. You may cancel your booking free of charge up to 24 hours before your scheduled ride.
How will I find my driver at the airport?
Don’t worry. Since we track flights, your driver will adjust accordingly. If there are extreme delays, we’ll stay in touch to reschedule if needed.
Do you offer child seats?
Yes. Child seats are available upon request. Please mention this when booking to ensure availability.
What if my flight is delayed?
Your driver will be waiting at the designated meeting point, holding a sign with your name for easy recognition.
Are your rides private or shared?
All Yespo rides are private transfers—you’ll never have to share your ride with strangers.
What payment methods do you accept?
We accept major credit/debit cards and secure online payments when you book through our website.
Do you provide tours of New York City?
Yes. In addition to airport transfers, we offer guided New York City tours covering top attractions like Times Square, Central Park, Statue of Liberty, and Brooklyn Bridge.
Can I book trips outside New York City?
Absolutely. Yespo offers transfers to popular destinations beyond NYC such as Niagara Falls, Washington, D.C., Philadelphia, and the Hamptons.
Are your drivers licensed and insured?
Yes. All Yespo drivers are professionally licensed and our vehicles are fully insured for your safety.
Do you operate 24/7?
Yes. We provide round-the-clock service, including early morning and late-night transfers, to match your travel schedule.
How far in advance should I book my ride?
We recommend booking at least 24–48 hours in advance to guarantee availability, especially during peak travel seasons.
What if my question isn’t listed here?
If you don’t see your question, feel free to contact us directly — we’ll be happy to help.
Still have questions?
If you don’t see your question listed here, feel free to contact us directly — our team will be happy to assist you.
